Exchanges & Returns

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return your item. We will collect from your home, work or an alternative address for free. 

Shipping is complimentary on all exchanges; however, if you are based outside the US you will need to pay taxes and duties on this.

Please make sure your items are returned new, unused and with all ORIGINAL TAGS AND PAPERWORK and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. 

Please contact our customer care team by emailing Joseph@tribecafashionhouse.com if you have any further questions.

    Receiving a Refund

    All items must be returned new, unused and with all TribecaFashionHouse and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

    Repeated Returns

    We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your TribecaFashionHouse account.

    Late Returns

    Your purchase should be sent back to us within the 7 days of receiving your order. Returns outside of this period are accepted at the discretion of TribecaFashionHouse.

    Clothing

    Please take care trying on items as all products must be returned in a new and unused condition with all TribecaFashionHouse and designer garment tags still attached.

    Bags

    Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

    Shoes

    When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.